Delivery Information

Delivery services and Charges

The contents of your order and your delivery postcode area will determine which delivery services are available to you, and at what charge. You will only pay one delivery charge per order, which will be the highest depending on the contents of your order. Please note we don't deliver outside the UK, or to shipping companies or Post Office boxes.

We aim to dispatch goods in stock as quickly as possible. Please allow 3-5 working days for standard delivery. UK holidays are not included as working days. If we are temporarily out of stock of an item we will notify you immediately and give you as much information regarding delivery dates as we can. We reserve the right to supply products directly from our suppliers.

Occasionally, delivery of your order may be postponed. We will, or course, make every effort to keep you informed and discuss alternative products.

For deliveries to Scottish Highlands & Islands, Northern Ireland, Isle of Man, Channel Islands and BFPO we would ask you to give us an extra couple of days to get the goods to you. Items will be sent by Royal Mail Recorded Delivery.

For goods which are very bulky or exceed the weight delivery limit of 10kg will be subject to extra postage charges, we may have to add a small surcharge and use a service which will take longer to deliver. We will contact you if this is the case and give you an option to confirm this is acceptable.

Items will usually be delivered within normal working hours (ie. 8.30am – 5.30pm) and therefore the address given should accommodate this. All items must be signed for and therefore cannot be left without a signature.

If you miss your order our courier will place a card detailing how to arrange re-delivery through your letterbox.

International Orders and Post Office Boxes

We regret that we are unable to offer an international delivery service at this time, and we cannot deliver to P.O Box numbers.

Where’s my Order ?

If you are concerned about the progress of an order and wish an update, please e-mail: 559active.online@559active.com with your order number and we will get back to you as soon as we can with details.

When your order is received, we'll send you an e-mail confirming your order. Then, when your order is dispatched, we'll send you a dispatch confirmation. It will include the following information:

• Items purchased
• Payment information
• Delivery method
• Delivery information